Reviews
“I had a great experience with ESA. Every one I spoke with on the phone was very helpful as well as the technicians who came out to do the job. I am very happy and plan on using this company again in the future.”
– Emelie B.
“Technician-Engineer Jeremy Donelson is a superior professional!”
– Brian B.
“Noticed that on my thermostat I could not set the system at AUTO. Also had questions about adding a dehumidifier. Contacted ESA on 6/27 late morning. Was transferred to Scott for technical information. He asked lots of questions and told me he wanted to research the specifics of my system and would call back, probably that afternoon. Scott called first thing in the morning of 6/28. He apologized for not getting back to me sooner. He walked me through the steps necessary to correct the issues with me at the thermostat and Scott instructing what to do. It took about 15 minutes, and everything was done and I learned more about the system. He asked if I was happy with the results, which I was. We agreed to see how the changes impacted the system moving forward. The process addressed my concerns without the company sending someone on a service call. Win-win! My next service will be for my fall maintenance as I have a service contract. Have been a customer for at least 20 years and highly recommend the company.”
– Carole K.
“The installation was EXCELLENT. The ESA team were professional and friendly…what else could I ask for?”
– Marvin Y.
“Mr. Benjamin Griswold arrived promptly. He arrived wearing a mask, introduced himself before placing booties over his shoes and started work. He was very pleasant and affable. He is the kind of technician who represents ESA well.”
– Elinda L.
“Tarrence did a fantastic job servicing our units! He was professional and made sure to add pieces to help protect our basement from water damage. He thoroughly checked all systems and was respectful of our home. Thank you, Tarrance! :)”
– Debby G.
“ESA, thank you for providing end-to-end quality customer service. You are to be commended for your consistency in providing such skilled technicians as the face of your company. Specifically, I would like to recognize Alex, Ryan L., Seth, and John. I had the opportunity to work with them as a team on the installation of my recently installed Carrier system. Alex was instrumental in providing the very expert guidance as I pondered the needed replacement. Ryan professionally led his team on the smooth installation. I continue to be pleased with the quality service made possible by those mentioned. I look forward to working with Alex, Ryan, and the team, as my assigned technicians. They are AWESOME!”
– Shirley M.
“Brian Warren did a great job figuring out that my Y1 had issues. We had an extra wire in the line so he used that one replacing the yellow wire. Double checked the heat exchanger to be sure it was getting a signal. Very thorough and polite.”
– Christopher B.
“Alex came on a service call to fix my gas furnace. He was prompt, polite and very professional. My problem was resolved. I have always been impressed with ESA.”
– patrick r.
