Reviews


“This is the first time that I had Douglas Williams come and do my fall maintenance. I was so impressed with his knowledge and friendliness. Had to leave a review because he was so thorough and always had a smile on his face.”
- Debbie K.

“Our 91-year-old father had a new unit installed at the end of last summer and this company was just great to work with. A part went bad on a Friday and while we were on vacation, our father called to say it was broken. We called and spoke to Lynette who got a repair crew out the same day and it was fixed before the sun went down. We were put at ease that he would be comfortable and safe in his home and Lynette was extremely friendly.

We found out he was charged quite a bit of money, so when we called again today to ask about it, she informed us it was a deposit that was being refunded as we speak. Lynette is amazing and we’re very happy with her customer service and with Environmental Systems’ fast and fair repair service as well. Thank you!”

- Derrick H.

“I had a great experience with ESA. Every one I spoke with on the phone was very helpful as well as the technicians who came out to do the job. I am very happy and plan on using this company again in the future.”

– Emelie B.

'- Emelie B.

“Noticed that on my thermostat I could not set the system at AUTO. Also had questions about adding a dehumidifier. Contacted ESA on 6/27 late morning. Was transferred to Scott for technical information. He asked lots of questions and told me he wanted to research the specifics of my system and would call back, probably that afternoon. Scott called first thing in the morning of 6/28. He apologized for not getting back to me sooner. He walked me through the steps necessary to correct the issues with me at the thermostat and Scott instructing what to do. It took about 15 minutes, and everything was done and I learned more about the system. He asked if I was happy with the results, which I was. We agreed to see how the changes impacted the system moving forward. The process addressed my concerns without the company sending someone on a service call. Win-win! My next service will be for my fall maintenance as I have a service contract. Have been a customer for at least 20 years and highly recommend the company.”

– Carole K.

'- Carole K.

“Mr. Benjamin Griswold arrived promptly. He arrived wearing a mask, introduced himself before placing booties over his shoes and started work. He was very pleasant and affable. He is the kind of technician who represents ESA well.”

– Elinda L.

'- Elinda L.

“Tarrence did a fantastic job servicing our units! He was professional and made sure to add pieces to help protect our basement from water damage. He thoroughly checked all systems and was respectful of our home. Thank you, Tarrance! :)”

– Debby G.

'- Debby G.

“ESA, thank you for providing end-to-end quality customer service. You are to be commended for your consistency in providing such skilled technicians as the face of your company. Specifically, I would like to recognize Alex, Ryan L., Seth, and John. I had the opportunity to work with them as a team on the installation of my recently installed Carrier system. Alex was instrumental in providing the very expert guidance as I pondered the needed replacement. Ryan professionally led his team on the smooth installation. I continue to be pleased with the quality service made possible by those mentioned. I look forward to working with Alex, Ryan, and the team, as my assigned technicians. They are AWESOME!”

– Shirley M.

'- Shirley M.

“Brian Warren did a great job figuring out that my Y1 had issues. We had an extra wire in the line so he used that one replacing the yellow wire. Double checked the heat exchanger to be sure it was getting a signal. Very thorough and polite.”

– Christopher B.

'- Christopher B.

I have been working with ESA for over 10 years. Love their team. Overall they are 5 start in every aspect. Their annual maintenance plan added 4 or 5 years to my heat pump before it was time to replace (19 yrs old) The technicians, Ryan, John, and Derlyn were all very prompt, courteous, and most of all efficient. They took care of the replacement heat pump and air handler just as they stated they would and in the time frame discussed. No extra sales pitch involved. Heat back on in no time!!
michael gardner
michael gardner
1708441882
Excellent overall experience from initial response to final install and inspection. Very good install team and follow-up.
Karen Wallace
Karen Wallace
1708176283
ESA has been taking care of the HVAC at my house for two decades. Always pleased with the techs and their work. When I needed to replace a mini split recently, I shopped around and ended up coming back to ESA as the both install and the ongoing maintenance contract was the most cost effective option I found.
David Stein
David Stein
1706410384
This company was referred to me by the owner of another HVAC company. I was in need of a Carrier specialist. The phone experience and the scheduling process was great. The tech came out the next morning, on time, friendly and knowledgeable. The diagnosis ended up being a choice for an expensive repair or a replacement. I chose the replacement option. The following day the salesman came out. He was very thorough, extremely knowledgeable and was not pushy at all. He spent 1.5hr with me. I received a very professional proposal with a choice of two units, and 16 options. In the end I did not accept their proposal as I found another brand with a very similar product and similar quality for $3,600 less. This was no slight on the company, it was just the other brand was cheaper (sometimes it's the unit, the brand or the current rebates). I have no qualms about using this company and referring others to them. As I have two heat pumps, I'll see what happens when my 2nd one needs replacement.
Kendra Kay
Kendra Kay
1706241226
Timely service when requested and repair team was very professional and respectful. The sales team communicated options well. Cody, the repair person, was thorough, knowledgeable and answered all of our questions. Satisfied repeat customer!
Thank you very much for your efficient, professional, and friendly install and all related communications. We appreciate it!Rich
Paul Finneran
Paul Finneran
1705242227
Julieann was very thorough and clearly explained the problems with my heat pump. Julieann described all the options for a path forward to resolve my problem. I appreciate her honesty and professionalism. Thanks
Kyle Suess
Kyle Suess
1704921032
Ohenewaa Ahima
Ohenewaa Ahima
1704429321
ESA has provided us with reliable and professional service for over 6 years, including a recent HVAC installation and other work which was done on time and very well by Cody and his team. Frank, the sales rep was very helpful, available, and patient, and made sure I was well-informed to make the best decision. He coordinated everything to make sure the installation went smoothly. Frank also got an additional technician, Benjamin, to come out on short notice to fix our old mini-split. Benjamin worked for several hours to diagnose and fix the issue. I highly recommend ESA.
Jay S
Jay S
1703874330
James Carter was our technician and he was the best! Super friendly, professional, knowledgeable and most importantly very patient with all of my questions!We have been dealing with HVAC reps for years and James really was a standout and he set a new bar for a level service that’s as good as it gets! Great job and well done.We HIGHLY RECOMMEND ESA and JAMES CARTER!
James Carter
James Carter...excellent work and recommendations.
James Carter
James Carter
Virginia Kirk
Virginia Kirk
1703770401
James carter did a good job servicing my heating/cooling system. Thanks.
Update: after I wrote the company to complain they called and we worked out a solution. They did work that no other company could do and I was pleased overall with the quality and the cost.They had worked on system for previous owner and it was complete garbage. They knew it was garbage (oversized unit, ducts that go to nowhere, returns in the wrong place) but didn't fix the problems. When I asked them for an estimate to fix the ductwork problems, they told me they would charge me $200 an hour labor to design a solution and it they didn't know how many hours would be needed. That was not even to start on the actual ductwork. Like I'm going to trust them to charge me for however many hours they claim to spend on a plan that doesn't involve any actual work, after they already apparently charged the previous owner a lot of money to work on the system when they knew it was not going to fix the problem. I really don't understand how this company gets an award when they treat people like this.
Andy Tk
Andy Tk
1703689803
James Carter good job
Indira Vuthoori
Indira Vuthoori
1703685477
James Carter
Joshua Wilson
Joshua Wilson
1703611332
James Carter did a great job!
Jennifer Chang
Jennifer Chang
1703598372
James Cater
Marg Oehrli
Marg Oehrli
1703270971
James Carter. Thanks for saving us money on Christmas!
Jeff Corwin
Jeff Corwin
1703266285
Juliann did a fantastic job with our annual inspection. She was very thorough and professional.
James Crimmins
James Crimmins
1703259948
James Carter - solved the problem fast!
Megan Shewell
Megan Shewell
1703256294
James Carter
Steven P
Steven P
1703252554
James Carter did a great job. Look forward to working with him.
Ted Robey
Ted Robey
1703202256
We had a great experience with ESA. We had both a water heater and a new heat pump installed. Bob, our sales rep, is extremely knowledgeable about HVAC and was able to help us resolve an issue we've had for almost 20 years. The install team was great as well. On time, courteous, polite and made sure to clean up before they left. I would highly recommend ESA if you need a new heat pump or water heater.
Marcia Larson
Marcia Larson
1703192893
James Carter was great!
Frank Hecker
Frank Hecker
1703190285
James Carter did a great job
James Carter was very helpful and worked quickly. He took his time explaining and answering my questions.
JP Parisien
JP Parisien
1703176990
James carter thanks for doing a great job
Jacob Rettig
Jacob Rettig
1703172272
James Carter did a great job
Alvin Levinson
Alvin Levinson
1703170129
James Carter was excellent for jannet cornick
Daria Szelag
Daria Szelag
1703097143
James Carter was extremely professional and helpful! I will recommend his heating maintenance services to others!
TheAcsMan
TheAcsMan
1703088027
James Carter
Mark Wong
Mark Wong
1703085115
James Carter did a magnificent job fixing our Aprilaire humidifier!
Jason Jackson
Jason Jackson
1703082146
James Carter
Edward Hackett
Edward Hackett
1703018460
Any problems are fixed very quickly. They have always been fast and effective. Ben G did A great job.
Scott Mason
Scott Mason
1703005327
James Carter awesome
Wayne Burnett
Wayne Burnett
1703000633
Kristina Poole
Kristina Poole
1703000549
James Carter - A+ technician!
April Cropper
April Cropper
1702997306
James Carter was friendly and awesome.
Allie Cat
Allie Cat
1702994904
James Carter did an excellent job quick on time service very polite and professional
Rick Wilson
Rick Wilson
1702927687
Willy, Shane, John and Ryan are the best!
Neiyer Correal
Neiyer Correal
1702485498
James Carter was very professional and thorough
Drew Asson
Drew Asson
1702482074
James Carter was excellent. Fixed problem right away and set up follow up as needed.
Tom Kirkpatrick
Tom Kirkpatrick
1702478826
James Carter came and diagnosed the issue, got the part, and completed the job correctly. Good job.
holai feng
holai feng
1702399465
James Carter is excellent for the job well done
Melton Holden
Melton Holden
1702396737
James Carter was professional, helpful and proactive.
James carter
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