“Noticed that on my thermostat I could not set the system at AUTO. Also had questions about adding a dehumidifier. Contacted ESA on 6/27 late morning. Was transferred to Scott for technical information. He asked lots of questions and told me he wanted to research the specifics of my system and would call back, probably that afternoon. Scott called first thing in the morning of 6/28. He apologized for not getting back to me sooner. He walked me through the steps necessary to correct the issues with me at the thermostat and Scott instructing what to do. It took about 15 minutes, and everything was done and I learned more about the system. He asked if I was happy with the results, which I was. We agreed to see how the changes impacted the system moving forward. The process addressed my concerns without the company sending someone on a service call. Win-win! My next service will be for my fall maintenance as I have a service contract. Have been a customer for at least 20 years and highly recommend the company.”
– Carole K.